Privacy Policy

This Privacy Policy explains how Automage Digital Solutions, operating under the brand name Automage (“Automage”, “we”, “us”, or “our”), collects, uses, stores, discloses, and protects personal data when you use our website, Kommo widget, integrations, automation services, and related products.

This Privacy Policy applies to users who install or use Automage integrations, including but not limited to Kommo CRM integrations, Google Sheets integrations, Google Contacts integrations, Google Calendar integrations, webhook automation, and related workflow services.

By using our website, widget, or services, you agree to the collection and processing of your personal data in accordance with this Privacy Policy.

1. About Automage

Automage provides automation and integration services for businesses, including CRM workflow automation, Kommo CRM integrations, Google workspace integrations, contact synchronization, lead management, and webhook-based automation.

Our services may connect third-party platforms such as:

  • Kommo CRM

  • Google Sheets

  • Google Contacts

  • Google Calendar

  • WhatsApp-related business tools, where applicable

  • Automation workflow systems

  • Hosting/security infrastructure

Automage is an independent service provider. We are not owned by, operated by, or officially representing Kommo, Google, Meta, WhatsApp, or any other third-party platform.

2. Personal Data We May Collect

Depending on how you use our services, we may collect and process the following types of data:

Account and business information

  • Name

  • Company name

  • Business name

  • Email address

  • Phone number

  • Website

  • Billing or subscription information

  • Support request details

CRM and integration data

When you connect Automage with Kommo or other platforms, we may process data such as:

  • Kommo account domain or subdomain

  • Kommo user ID or account ID

  • Lead information

  • Contact information

  • Company information

  • Pipeline, stage, and status information

  • Custom field data

  • Task or follow-up information

  • Notes, messages, or activity records where required for automation

Google integration data

If you connect your Google account, we may process data required for the selected integration, such as:

  • Google account email address

  • Google Sheets file or spreadsheet data selected by you

  • Google Contacts data selected or authorized by you

  • Google Calendar event data, if Calendar sync is enabled

Technical and usage data

We may collect technical information such as:

  • Log data

  • API request logs

  • Webhook event logs

  • Error logs

  • Integration connection status

  • Date and time of service usage

3. How We Collect Personal Data

We may collect personal data when:

  • You visit our website

  • You submit a contact form

  • You install our Kommo widget

  • You connect your Kommo account

  • You connect your Google account

  • You use our automation services

  • You contact us for support

  • Your connected systems send webhook events to Automage

  • You subscribe to or purchase our services

We may also receive data from third-party platforms that you authorize us to connect with.

4. Purpose of Processing Personal Data

We collect and process personal data for the following purposes:

  • To provide our integration and automation services

  • To connect Kommo with Google Sheets, Google Contacts, Google Calendar, or other tools

  • To synchronize leads, contacts, tasks, or business records

  • To route webhook events and automation workflows

  • To maintain user account and integration settings

  • To provide technical support

  • To troubleshoot errors and service interruptions

  • To improve our services and user experience

  • To manage subscriptions, billing, and customer accounts

  • To comply with legal, regulatory, security, and audit requirements

  • To prevent fraud, unauthorized access, abuse, or misuse of our services

We only process personal data that is reasonably required for the services you use.

5. Legal Basis and Consent

By using our website, installing our widget, connecting third-party accounts, or submitting your information to us, you consent to the collection and processing of your personal data for the purposes stated in this Privacy Policy.

Where required by applicable law, we will obtain your consent before collecting or processing your personal data.

You may withdraw your consent by contacting us. However, withdrawing consent may affect our ability to provide certain services, integrations, or automation features.

6. Third-Party Platform Access

Our services may require access to third-party platforms that you choose to connect. These platforms may include Kommo, Google, and other business tools.

When you authorize a third-party connection, we only access data required to perform the integration or automation you selected.

For example:

  • If you enable Google Sheets sync, we may read or write selected spreadsheet data.

  • If you enable Google Contacts sync, we may read or create contact records.

  • If you enable Kommo lead automation, we may process lead, contact, pipeline, and custom field data.

  • If you enable Google Calendar sync, we may read or create selected calendar events.

You can revoke third-party access through the relevant platform settings or by contacting Automage support.

7. How We Store and Protect Data

We apply reasonable technical and organizational security measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Server-side token storage

  • Access control

  • Encrypted connections

  • Secure API communication

  • Tenant-based data separation

  • Logging and monitoring

  • Limited access by authorized personnel only

However, no method of transmission or storage over the internet is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

8. Disclosure of Personal Data

We do not sell your personal data.

We may disclose personal data only when necessary to:

  • Provide our services

  • Connect with authorized third-party platforms

  • Process automation workflows

  • Provide customer support

  • Comply with legal obligations

  • Protect our rights, users, systems, and services

  • Work with trusted service providers who support our infrastructure

Our service providers may include hosting providers, cloud infrastructure providers, automation platforms, analytics tools, payment processors, or customer support tools.

These providers are only allowed to process data as necessary to provide services to us or to you.

9. Local Data Transfer

Some of our technology providers or infrastructure located in Malaysia. We will take reasonable steps to ensure that your personal data remains protected in accordance with applicable data protection requirements.

10. Data Retention

We retain personal data only for as long as necessary to provide our services, fulfill the purposes stated in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Integration data may be retained while your integration remains active.

When you disconnect an integration, uninstall the widget, or request deletion, we will delete or anonymize personal data where reasonably possible, unless retention is required for legal, security, accounting, or legitimate business purposes.

11. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or outdated personal data

  • Withdraw consent to processing

  • Request deletion of your personal data

  • Request information about how your data is used

  • Request that we stop processing your data for certain purposes

Malaysia’s PDPA includes rights relating to access, correction, withdrawal of consent, and preventing certain processing likely to cause damage or distress.

To exercise your rights, contact us using the details in Section 17.

12. Customer Data and End-User Data

If you use Automage to process data belonging to your customers, leads, tenants, property prospects, or business contacts, you are responsible for ensuring that you have the necessary rights, consent, or legal basis to share that data with Automage and connected platforms.

Automage processes such data only to provide the services requested by you.

You are responsible for the accuracy, legality, and permissions relating to the data you provide or connect to our services.

13. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website usage

  • Improve marketing and service performance

  • Protect against abuse or unauthorized access

You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

14. Marketing Communications

We may send you service updates, product information, onboarding messages, or promotional communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.

We may still send you important service-related messages, such as security alerts, billing notices, or integration status updates.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

The updated version will be posted on our website with a revised “Last updated” date.

Your continued use of our services after the updated Privacy Policy is published means you accept the updated terms.

16. Contact Us

If you have questions about this Privacy Policy, your personal data, or our data protection practices, please contact us:

Company: Automage Digital Solutions
Company Registration No.: 003837103-H
Email: support@automage.my
Website: https://www.automage.my

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